14 docs tagged with "troubleshooting"

This issue only relates to iOS devices / clients

Complete reference for IronWiFi REST API error codes, HTTP status codes, error response format, and troubleshooting guidance for each error type.

How to connect Android 11 and newer devices to WPA/WPA2/WPA3 Enterprise SSIDs with IronWiFi RADIUS authentication.

Due to change of logic introduced in Windows update in the past few months, that was seemingly reversed in the latest Experience Pack, whilst downloading P

Comprehensive troubleshooting guide for IronWiFi. Fix RADIUS authentication, 802.1X, captive portal, MAC auth, VLAN, bandwidth limits, vouchers, mobile devices, and controller issues with step-by-step solutions.

Monitor IronWiFi RADIUS service health, configure real-time alerts, set threshold-based notifications, and perform health checks on your WiFi authentication infrastructure.

Troubleshoot OpenRoaming federation issues, RadSec connectivity problems, roaming failures, and certificate errors with IronWiFi.

Step-by-step operational procedures for IronWiFi including incident response, escalation paths, maintenance procedures, and bulk user operations.

Troubleshoot Passpoint (Hotspot 2.0) profile installation, connectivity issues, OSU portal errors, and device-specific problems with IronWiFi.

1. Sign in to the **IronWiFi console**, navigate to **Networks -> Captive Portals** and choose the captive portal you'd like to test.

Set up external monitoring for IronWiFi RADIUS servers and captive portals using UptimeRobot to receive alerts when services are down

On the Windows platform, one useful tool is NTRadPing Test Utility which can be downloaded from the [authors website](https://ntradping.apponic.com/).

Manage customer support tickets, track issues, assign agents, process refunds, and monitor resolution metrics with IronWiFi's integrated support ticketing system.

Troubleshoot missing networks in the IronWiFi console by checking your selected region.