FAQ
Invalid Signature error when downloading Passpoint profile on Windows
Due to change of logic introduced in Windows update in the past few months, that was seemingly reversed in the latest Experience Pack, whilst downloading Passpoint profile on Windows machine from the Captive Portal environment, you might encounter ...
What are API Keys?
API keys are used by your application, or website to authenticate access to IronWiFi services. They are the preferred alternative to using a username and password because you can revoke an API key at any time without having to change your username ...
How can I use this service ?
With IronWiFi, you can control access to your wireless networks using RADIUS servers and Captive Portals. You will be able to authenticate your members or employees, collect guest information, like emails, phone numbers, accept payments, let guests ...
What type of information is collected from users who sign in?
Our reports provide extensive data about users connecting to your Wi-Fi network. Examples include - time online, downloaded/uploaded amount of data in MB, details about the client device, browser...etc. If you would like to see this in action feel ...
Can I buy this service permanently instead of subscribing?
Our pricing model is subscription-based, therefore, we do not offer a one-time pricing.
Is UMA secret same as RADIUS secret?
UAM secret is the same as radius secret.
Does the captive portal support payment integration?
Yes, you can simply add a new authentication provider and choose "Paid access". Then, you'll have to configure one of the external payment gateways.
Where can I find features of allocating data size for users?
To limit users, you will need to use attributes. Detailed information about these is available here, https://www.ironwifi.com/help/what-are-attributes-and-how-to-use-them
How can I import HTML page?
You can access the source code of your splash page under captive portal settings -> portal pages. The only thing you need to make sure of is to keep our javascript files and HTML placeholders in place - there are replaced with authentication ...
What if I can't find the network I had previously created?
You don't see the network because you're in a different region. In the top right corner of the screen in your console, you can switch to non-regional, where you have a network as well as a captive portal.
Do you have any router recommendations?
The full list of supported Access Points can be found here >>> https://www.ironwifi.com/list-of-supported-vendors
What is the price of this service?
Our pricing is available here >>> https://www.ironwifi.com/pricing
Where can I check my license IronWiFi, Radius Cloud Services?
You can check your licensing limits under account settings in the IronWiFi console.
Can QR codes be automatically sent to guest WiFi users instead of usernames and passwords?
Vendors (android etc) do not support sharing WPA-Enterprise profiles via QR codes - username + password. A workaround is possible if your vendor has support for IPSK (Meraki for example). An easy way to help is, to connect to an open network ...
Does this solution work with all types of routers?
Depending on what product you want to implement, different AP features are required. However, IronWiFi can work with any router as long as it supports External Captive Portal with RADIUS authentication.
How can I configure my access points?
To configure your access point, navigate to networks -> captive portals -> your captive portal -> Instructions (open webpage).
How can I test the authentication of an Azure account?
You can test the authentication using our authentication testing tool here >>> https://www.ironwifi.com/authentication-testing-tool
Which payment gateway do you accept?
In terms of payment gateways, we currently support Braintree, Stripe, Paypal, Shift4 and Square, Authorize.net.
What is the procedure to enable radsec?
You can find the radsec port once you click on your network's name.
Can we use IronWiFi with Integromat?
We currently do not have an official integration with Integromat, however, we will look into possibly creating it in the future. You can always use the REST API to send custom requests to IronWiFi through integromat.
Can users or groups set speed or data limits?
You can set speed and data limits using attributes >>> https://www.ironwifi.com/help/what-are-attributes-and-how-to-use-them
Why limit guests' session times?
A guest's session time can be limited in a variety of ways. If you set a 30-minute time limit for your restaurant, for example, they will not be able to connect again the following day after that. The result is that people will not linger and occupy ...
What is presence analytics?
Foot traffic within the range of the hardware can be assessed using presence analytics. If a business offering social Wi-Fi services uses the right marketing methods, the foot traffic estimate can translate into additional sales.
What are the benefits of paid WiFi?
Selling Internet access Charge visitors for WiFi access based on time, data, or a superior usage bandwidth service. Drive revenue directly from your WiFi network through three usage methods – time, data, and speed. With IronWiFi's External ...
Troubleshooting WPA Enterprise
Client View Wrong XML Check that your client has a certificate to authenticate and that you are using the correct WiFi configuration profile or XML. Trusted Root issues Check that you've done the following: Told your RADIUS Server which certificates ...
"Not Trusted" Server Certificate Message
This issue only relates to iOS devices / clients This is standard behaviour, when connecting to a wireless network for the first time, the client device does not know what RADIUS server will process its requests. That is why the client considers the ...
How to configure dynamic success pages?
All you need to do is add a new hidden <input> tag to your authentication provider's form. 1. Navigate to Network -> Captive Portals -> Your Captive Portal -> Authentication providers. 2. Click the edit icon next to the authentication provider's ...
How to add multi-language support to a captive portal?
In order to allow for dynamic multi-language support, you need two pieces of 1) HTML and 2) JavaScript code. The HTML code required is below and displays a select box for switching between languages. <label for="language" id="chooseLanguage">Choose ...
Point Of Failure Detection Guide
Captive Portal Testing 1. Sign in to the IronWifi console, navigate to Networks -> Captive Portals and choose the captive portal you'd like to test. 2. After opening the captive portal settings, find the Splash Page URL value and click on it. 3. Try ...
Solving Access-Reject Issues
On the Windows platform, one useful tool is NTRadPing Test Utility which can be downloaded from the authors website. This handy tool produces a simple Authentication Request which will be sent to a defined RADIUS server with defined connection ...
Troubleshooting
Why is the Splash Page not loading on my client device? Several reasons - problem with DHCP, DNS, Walled Garden list on the network controller, or disabled Captive Network Assistant service on the client device. Try to open the splash page on another ...
IronWiFi PKI Infrastructure
The old Root CA certificate has expired on May 18, 2024. You can download the new certificates below. Hardware-Backed Security IronWiFi PKI infrastructure employs the latest industry standards for the private key protection, relying on the HSM ...
IronWiFi RadSec Secure Radius Servers
RadSec General Information RadSec or Radius over TLS is an extension to the RADIUS protocol, that uses secure tunnels estabilished between the Radius Client and Radius Server to encapsulate Authentication, Authorization, and Accounting (AAA) protocol ...
What are API Keys?
API keys are used by your application, or website to authenticate access to IronWiFi services. They are the preferred alternative to using a username and password because you can revoke an API key at any time without having to change your username ...
How to protect my password?
Passwords are the keys that get you entry into so many things, including IronWifi. As an attack vector, bad actors may try to take advantage of your passwords in order to get vital information about you or your customers. We’ve created a couple of ...
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What type of information is collected from users who sign in?
Our reports provide extensive data about users connecting to your Wi-Fi network. Examples include - time online, downloaded/uploaded amount of data in MB, details about the client device, browser...etc. If you would like to see this in action feel ...
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